Effective Date: 26th September 2023

Contact Information:

• Company Name: Supersharp

• Email Address: tegid@super-sharp.co.uk

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1. Returns and Refunds:

At Supersharp, we strive to provide high-quality products and exceptional customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help.

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2. Eligibility for Returns:

• We accept returns within 14 days from the date of purchase.

• To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.

• Customized or personalized items may not be eligible for returns unless they are damaged or defective.

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3. Initiating a Return:

To initiate a return, please contact us at tegid@super-sharp.co.uk with the following information:

• Your order number

• A detailed explanation of the reason for the return

• Clear photographs or evidence of any damage or defects, if applicable

Our customer service team will review your request and provide you with instructions on how to proceed.

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4. Refunds:

Upon receiving and inspecting your returned item, we will notify you via email about the approval or rejection of your refund.

• If your return is approved, we will process the refund to the original method of payment used for the purchase within 5 business days.

• Refunds may take some time to be reflected in your account, depending on your bank or credit card provider's processing time.

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5. Return Shipping:

You will be responsible for paying the shipping costs for returning your item unless the return is due to a product defect or error on our part.

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6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will either replace the item or provide a refund, including return shipping costs, as applicable.

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7. Contact Us:

If you have any questions or concerns about our refund policy, please feel free to contact us at tegid@super-sharp.co.uk. Our customer service team is here to assist you and ensure your shopping experience with Supersharp is exceptional.