Effective Date: 26th September 2023
Company Name: Supersharp
Email Address: email@example.com
1. Returns and Refunds:
At Supersharp, we strive to provide high-quality products and exceptional customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help.
2. Eligibility for Returns:
We accept returns within 14 days from the date of purchase.
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
Customized or personalized items may not be eligible for returns unless they are damaged or defective.
3. Initiating a Return:
To initiate a return, please contact us at firstname.lastname@example.org with the following information:
Your order number
A detailed explanation of the reason for the return
Clear photographs or evidence of any damage or defects, if applicable
Our customer service team will review your request and provide you with instructions on how to proceed.
Upon receiving and inspecting your returned item, we will notify you via email about the approval or rejection of your refund.
If your return is approved, we will process the refund to the original method of payment used for the purchase within 5 business days.
Refunds may take some time to be reflected in your account, depending on your bank or credit card provider's processing time.
5. Return Shipping:
You will be responsible for paying the shipping costs for returning your item unless the return is due to a product defect or error on our part.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will either replace the item or provide a refund, including return shipping costs, as applicable.
7. Contact Us:
If you have any questions or concerns about our refund policy, please feel free to contact us at email@example.com. Our customer service team is here to assist you and ensure your shopping experience with Supersharp is exceptional.