Blade and Cutter Sharpening Service | Fast Turnaround | Regular Collections and Deliveries Across North Wales
Refund Policy
Effective Date: 26th September 2023
Contact Information:
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Company Name: Supersharp
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Email Address: tegid@super-sharp.co.uk
1. Returns and Refunds:
At Supersharp, we strive to provide high-quality products and exceptional customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help.
2. Eligibility for Returns:
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We accept returns within 14 days from the date of purchase.
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To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
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Customized or personalized items may not be eligible for returns unless they are damaged or defective.
3. Initiating a Return:
To initiate a return, please contact us at tegid@super-sharp.co.uk with the following information:
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Your order number
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A detailed explanation of the reason for the return
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Clear photographs or evidence of any damage or defects, if applicable
Our customer service team will review your request and provide you with instructions on how to proceed.
4. Refunds:
Upon receiving and inspecting your returned item, we will notify you via email about the approval or rejection of your refund.
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If your return is approved, we will process the refund to the original method of payment used for the purchase within 5 business days.
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Refunds may take some time to be reflected in your account, depending on your bank or credit card provider's processing time.
5. Return Shipping:
You will be responsible for paying the shipping costs for returning your item unless the return is due to a product defect or error on our part.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will either replace the item or provide a refund, including return shipping costs, as applicable.
7. Contact Us:
If you have any questions or concerns about our refund policy, please feel free to contact us at tegid@super-sharp.co.uk. Our customer service team is here to assist you and ensure your shopping experience with Supersharp is exceptional.